Franklin: Penn Library Catalog - Brief Record View
Author:
Rubin, Rhea Joyce.
Title:
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
Publisher:
New York : Neal-Schuman Publishers, Inc., c2000.
Description:
Book
xi, 99 p. : ill. ; 28 cm.
LC Subject(s):
Public services (Libraries) --United States.
Customer services --United States.
Anger --United States.
Series:
How-to-do-it manuals for libraries ; no. 100.
Other Series Title:
How to-do-it manuals for librarians ; no. 100
Location
:
Van Pelt Library Reference Stacks
Call Number:
Z711 .R79 2000
Status:
Available, check location
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